FAQs

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Delivery & Returns


Can I amend my order?

We begin processing your order as soon as you submit it. However if you are quick we may be able to change your order. To do so, please contact us.


How long does delivery take?

Please be aware these are only estimates, we do our upmost to ensure all deliveries arrive in line, or before the timescales given below.

United Kingdom

Standard Delivery - 3 to 5 Working days
Express Delivery - 1 to 3 Working days

Ireland

Standard Delivery - 5 to 7 Working days


Do you deliver outside the UK?

We currently offer shipping options to the UK and Ireland only. However if you contact us we would be more than happy to arrange shipping to you in most circumstances. Please be aware that the cost of shipping would be a case by case basis dependent on your location.


What is your refund and returns policy?

Our refund and returns policy is as follows:

  • If there are any errors with your order which are our fault then we have a duty to refund you or provide a suitable exchange.
  • If your item is faulty or damaged, we will provide you with a suitable exchange or refund.
  • If you have made an error whilst ordering, we can offer exchange or refund as long as you contact us within 14 days, and so long as the item returns in its original state.

To arrange a return or refund, please email us using this address [email protected].


Our Products


Who designs your products?

Everything from the website design, product design, and social media is done in house. On The Terrace is a one man band with a BSc. in Multimedia Technology, and 5+ years experience working in the creative industry.


How often do you add new products?

We are constantly adding new products, so make sure to follow us on our social media channels for all the latest news and offers. Links can be found in the footer, or via our contact page here.


Where are the products for my team?

We are always striving to add more products to our website, and can assure you we're working on it! If you have any ideas for designs or products you'd like to see we are always happy to receive suggestions, and who knows, you may even see one of your ideas come to life.